Contact Us

If you need assistance regarding the information provided on goldenreels-aussie.com about Golden Reels, you can contact our editorial and support team using the form below. Please include your name, a valid email address or messenger contact, and a clear description of your question, feedback, or concern so that we can direct your request to the appropriate department (support, general information, payments, press, or HR) and respond efficiently.

We aim to reply to all enquiries within one business day; however, response times may vary during weekends, public holidays, or peak periods. For matters relating to customer support for the Golden Reels brand, you may also write directly to [email protected] for service issues, [email protected] for general questions, [email protected] for payment-related queries, or [email protected] for media enquiries. Please note that we are an independent review and information resource and do not provide gambling services; we cannot open accounts, process payments, or resolve disputes on behalf of Curacao-licensed operator Pompano Industries B.V. or its payment processor Mowlako Ltd.

Important Australian regulatory notice: Golden Reels is associated with services that are licensed in Curacao under Antillephone N.V. licence number 8048/JAZ held by Pompano Industries B.V. These services are not licensed in Australia and are subject to blocking orders issued by the Australian Communications and Media Authority (ACMA) under the Interactive Gambling Act 2001 (including ACMA Blocking Order No. 45, 2023). Our website does not encourage use of prohibited interactive gambling services by Australian residents. Do not use the contact form to seek advice on how to circumvent ACMA blocking orders or Australian law; such requests will not be answered.

Responsible use and complaints: If you wish to contact us about accuracy of the information on this site, concerns about responsible gambling messaging, or to request corrections or updates to corporate or licensing data relating to Golden Reels, Pompano Industries B.V., Mowlako Ltd, or associated entities, please outline your request in detail. We will review factual issues in light of the most recent information available up to and including 2026. We are not a dispute resolution body and cannot adjudicate or intervene in player - operator disputes; for such matters you should contact the operator directly or the relevant regulator in the applicable jurisdiction.

Privacy notice: Information submitted via this contact form (including your email or messenger ID and the content of your message) will be used solely for the purpose of responding to your enquiry and for maintaining a record of correspondence. Do not include sensitive personal information, identity documents, or full payment details. By submitting this form, you confirm that you are at least 18 years old and understand that communication is conducted via email or compatible electronic means. For security reasons, we may be unable to respond if your message appears to relate to unlawful activity or attempts to bypass Australian regulatory restrictions.